Refund and Returns Policy

Effective Date: September 28, 2026

At Jay-247 Gadgets Hub Limited, we want you to shop with confidence.

We are committed to supplying genuine, quality technology products and providing our customers with a convenient and reliable shopping experience.

This Returns & Refund Policy explains when and how you may request a return, replacement, exchange, or refund for products purchased through jay247gadgets.com.

Jay-247 Gadgets Hub Limited, Jay247 Gadgets, and Jay-247 Gadgets refer to the same business throughout this policy.

1. OUR COMMITMENT TO YOU

We aim to ensure that every product delivered to you is:

The product you ordered;
Accurately described on our Website;
In the condition represented at the time of purchase; and
Properly packaged for delivery.

If you receive a product that is defective, damaged, incorrect, materially different from its description, or otherwise qualifies for a remedy under applicable law, please contact us as soon as possible.

We will review the matter and provide an appropriate resolution.

2. ELIGIBLE RETURNS

A product may be eligible for return where:

You received the wrong product;
The product is defective or does not function as reasonably expected;
The product was damaged before or during delivery;
The product is materially different from its description;
An essential component or accessory included with the order is missing;
The product does not meet applicable statutory requirements; or
The return otherwise qualifies under applicable Nigerian consumer-protection law.

Where applicable, customers may also have a right to return goods that remain in good condition and are returned within a reasonable period, subject to the circumstances and applicable law.

3. RETURN PERIOD

For general returns, please contact us within 7 days of receiving your order.

For products reported as defective, damaged, incorrect, or materially different from what was ordered, please notify us as soon as reasonably possible after delivery.

The applicable return period may vary depending on the nature of the product, the reason for the return, the manufacturer’s warranty, and applicable law.

Nothing in this policy is intended to remove or restrict a consumer right that cannot legally be excluded.

4. PRODUCTS DAMAGED DURING DELIVERY

We take reasonable care when packaging products for delivery.

If your package arrives visibly damaged, opened, tampered with, or otherwise appears compromised:

Notify the delivery personnel where reasonably possible.
Take clear photographs or videos of the package and product.
Contact Jay-247 Gadgets Hub Limited as soon as possible.
Keep the original packaging and delivery materials until the matter has been resolved.

We may request photographs, videos, delivery details, or other reasonable evidence to investigate the claim.

5. WRONG PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us promptly.

After verification, we may arrange for the incorrect product to be returned and provide an appropriate remedy, which may include:

Replacement with the correct product;
Exchange; or
Refund, where applicable.

Where the error is attributable to Jay-247 Gadgets Hub Limited, we will make reasonable arrangements regarding the return of the incorrect product.

6. DEFECTIVE PRODUCTS

If a product develops a fault or is defective, please contact us with your order details and a description of the problem.

Depending on the nature of the defect, product warranty, and applicable law, the resolution may include:

Repair;
Replacement;
Exchange;
Refund; or
Another appropriate remedy.

Where a manufacturer or distributor warranty applies, we may need to follow the applicable warranty procedure before determining the appropriate resolution.

For certain electronic products, we may need to inspect or test the product to establish the nature and cause of the reported fault.

Under Nigerian consumer-protection law, consumers have rights relating to the quality and suitability of goods, and the FCCPC states that businesses should provide remedies such as repair, replacement, or refund where appropriate.

7. CHANGE-OF-MIND RETURNS

Where permitted by applicable law, a customer may request a return because they have changed their mind, provided the product remains in an acceptable condition and the request is made within the applicable return period.

For such returns, the product should generally:

Be unused or in resalable condition;
Remain in its original packaging;
Include all accessories, manuals, documentation, and components;
Not have been physically damaged;
Not have been altered or repaired; and
Not have been activated or registered where activation affects the product’s resaleability.

Certain products may not be suitable for change-of-mind returns because of their nature or because they have been activated, personalized, used, or otherwise rendered unsuitable for resale.

Any applicable limitation will be communicated clearly to the customer before or at the time of purchase where required.

8. MOBILE PHONES, LAPTOPS AND ELECTRONIC DEVICES

Because smartphones, laptops, tablets, smartwatches, gaming devices, and other electronics can contain personal information and may be linked to user accounts, additional conditions may apply when returning these products.

Before returning a device, customers should:

Back up their personal information;
Sign out of personal accounts;
Remove passwords, PINs, and account locks where appropriate;
Disable device-tracking or activation-lock features;
Remove SIM cards and memory cards; and
Reset the device to factory settings where appropriate.

Customers remain responsible for backing up their personal information before returning a device.

Jay-247 Gadgets Hub Limited is not responsible for personal data left on a returned device.

9. PRODUCTS THAT HAVE BEEN ACTIVATED

Some electronic products may become difficult or impossible to resell after activation or registration.

Examples may include:

Smartphones;
Tablets;
Smartwatches;
Software-activated devices;
Gaming consoles or devices;
Subscription-linked products; and
Other products that require activation.

Where a product has been activated or registered, change-of-mind returns may be restricted where legally permissible.

This does not affect your rights concerning defective, faulty, incorrect, or non-conforming products.

10. ACCESSORIES AND CONSUMABLE PRODUCTS

Some accessories and consumable products may have specific return conditions depending on their nature.

Examples include:

Earphones and headphones;
Cables;
Chargers;
Screen protectors;
Memory cards;
Batteries;
Storage devices;
Software or digital products; and
Other products where hygiene, activation, usage, or licensing considerations apply.

Where special return conditions apply, they will be communicated on the relevant product page or at the point of purchase where appropriate.

11. RETURN CONDITION

Returned products should be returned in the condition in which they were received, except where the return is necessary because the product is defective or damaged.

Where applicable, please return:

Original product packaging;
Accessories;
Chargers;
Cables;
Manuals;
Warranty cards;
Product documentation;
Free gifts included with the order; and
Other components supplied with the product.

We may need to inspect returned products before approving an exchange or refund.

Nothing in this section limits rights available to consumers under applicable law.

12. HOW TO REQUEST A RETURN

To request a return, please contact Jay-247 Gadgets Hub Limited through the contact channels provided on our Website.

Please provide:

Your full name;
Order number;
Product purchased;
Date of purchase;
Reason for the return;
Description of the issue; and
Photographs or videos where relevant.

Our customer service team may provide further instructions on how and where to return the product.

Please do not send a product back without first contacting us and receiving return instructions.

13. RETURN SHIPPING COSTS

The responsibility for return delivery costs depends on the reason for the return.

Where the problem is our responsibility

If you received:

The wrong product;
A damaged product;
A defective product; or
A product materially different from what was ordered,

we will make reasonable arrangements regarding the return and associated costs, subject to verification.

Change-of-mind returns

Where a return is requested solely because the customer changed their mind, the customer may be responsible for applicable return delivery costs, subject to applicable law and the specific circumstances of the transaction.

14. INSPECTION OF RETURNED PRODUCTS

Returned products may be inspected to determine:

Whether the product corresponds with the original order;
Whether the reported defect exists;
Whether the product has been damaged after delivery;
Whether accessories and components are present; and
Whether the product is eligible for the requested remedy.

Inspection does not prevent a customer from exercising rights available under applicable law.

15. EXCHANGES AND REPLACEMENTS

Where an exchange or replacement is approved, we will seek to provide the same product where it is available.

If the exact product is unavailable, we may discuss available alternatives with the customer.

Depending on the circumstances, an alternative product may involve an additional payment or a refund of a price difference.

Where a replacement is not reasonably available, a refund or other appropriate remedy may be considered.

16. REFUNDS

Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.

The amount refunded will depend on the circumstances of the return and the applicable remedy.

Where applicable, refunds may include the amount paid for the affected product and eligible charges associated with the transaction.

Any lawful deductions or reasonable charges applicable to a permitted cancellation or return will be communicated to the customer.

We will not impose charges that are prohibited by applicable Nigerian law.

17. REFUND PROCESSING TIME

Once a refund has been approved, we will initiate the refund within a reasonable processing period.

The time required for the funds to appear in your account may depend on:

Your bank;
Card issuer;
Payment gateway;
Payment provider; or
Other financial institution involved in the transaction.

Jay-247 Gadgets Hub Limited cannot control processing times imposed by third-party financial institutions after a refund has been initiated.

18. CANCELLATION BEFORE DISPATCH

If you wish to cancel an order, please contact us as soon as possible.

Where the order has not yet been dispatched, we will make reasonable efforts to process the cancellation.

Where a cancellation is permitted and a refund is due, the applicable refund will be processed in accordance with this policy and applicable law.

Consumers may have statutory rights to cancel certain orders and receive refunds, subject to applicable legal conditions.

19. CANCELLATION AFTER DISPATCH

Once an order has been dispatched, cancellation may no longer be possible in the same manner as an order that has not yet been dispatched.

Depending on the circumstances, the customer may instead need to follow the applicable return procedure.

We will advise the customer of the appropriate process.

20. PROMOTIONAL ITEMS AND FREE GIFTS

Where an order includes a free gift, promotional item, discount, or bundled product, the return or refund of the main product may also require the promotional item to be returned where applicable.

If a promotional item cannot be returned, its value may be taken into account when determining the applicable remedy, where legally permissible.

21. PRODUCTS SOLD AS CLEARANCE, OPEN-BOX, REFURBISHED OR USED

Where a product is sold as:

Clearance;
Open-box;
Refurbished;
Reconditioned;
Used; or
Second-hand,

the condition of the product and any known limitations will be disclosed before purchase where required.

Such products may have different warranty or return conditions, which will be communicated to the customer.

The FCCPC requires businesses to adequately disclose where goods are used, second-hand, or reconditioned.

Nothing in this section removes statutory rights that cannot legally be excluded.

22. PRODUCTS WITH MANUFACTURER WARRANTIES

Some products may carry a manufacturer’s or distributor’s warranty.

Where a fault falls within the manufacturer’s warranty, Jay-247 Gadgets Hub Limited may assist the customer in accessing the applicable warranty process.

Warranty claims may be subject to the manufacturer’s warranty terms, including exclusions for accidental damage, liquid damage, misuse, unauthorized repairs, physical damage, power surges, or other excluded causes.

The specific warranty applicable to a product will depend on that product.

23. WHEN A RETURN MAY NOT BE APPROVED

Subject to applicable consumer rights, a return may not be approved where:

The customer has damaged the product after delivery;
The product has been modified or repaired by an unauthorized person;
The product has been deliberately misused;
Required components or accessories are missing;
The product has been activated or registered and the return is solely based on change of mind;
The customer is attempting to return a product outside the applicable return period without a qualifying reason; or
The product does not meet the applicable conditions for the requested type of return.

This does not prevent a customer from exercising statutory rights relating to defective, unsafe, misrepresented, or non-conforming goods.

24. FRAUDULENT OR ABUSIVE RETURN REQUESTS

Jay-247 Gadgets Hub Limited reserves the right to investigate suspected fraudulent or abusive return activity.

This may include situations involving:

False claims of non-delivery;
Deliberate damage;
Product substitution;
Repeated fraudulent refund requests;
Use of stolen payment information; or
Attempts to return a different product from the one purchased.

Where fraud is reasonably suspected, we may delay processing while investigating and may report suspected unlawful activity to the relevant authorities where appropriate.

25. CUSTOMER COMPLAINTS

If you are dissatisfied with a product, return decision, refund, delivery, or customer-service experience, please contact us first so that we can investigate and attempt to resolve the matter.

We encourage customers to provide accurate information and supporting documents such as receipts, order confirmations, photographs, videos, or correspondence.

The FCCPC encourages consumers to first approach the business supplying the goods or services when seeking resolution, while also providing mechanisms through which consumers can pursue complaints where necessary.

26. YOUR STATUTORY RIGHTS

Nothing in this Returns & Refund Policy is intended to exclude, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded under Nigerian law.

Where a provision of this policy conflicts with a mandatory requirement of applicable law, the applicable law will prevail.

27. POLICY UPDATES

Jay-247 Gadgets Hub Limited may update this Returns & Refund Policy from time to time to reflect changes in our business practices, products, payment methods, delivery arrangements, or applicable laws.

The updated policy will be published on this page with a revised effective date.

28. CONTACT US

If you have questions about a return, exchange, replacement, or refund, please contact us through the contact details provided on our Website.

Jay-247 Gadgets Hub Limited
Trading names: Jay247 Gadgets / Jay-247 Gadgets
Website: jay247gadgets.com
Country: Nigeria

We are committed to making your shopping experience simple, transparent, and reliable.

Jay-247 Gadgets Hub Limited

Smart gadgets. Better life.