Effective Date: September 29, 2026

This Warranty Policy sets out the warranty coverage and after-sales service conditions applicable to phones, laptops, electronic products, gadgets, and other eligible products purchased from Jay-247 Gadgets Hub Limited (“Jay-247 Gadgets,” “Jay247 Gadgets,” “we,” “us,” or “our”).

Warranty coverage may vary depending on the product, manufacturer, model, and applicable warranty period.

1. WARRANTY COVERAGE

Eligible phones, laptops, and electronic products purchased from Jay-247 Gadgets may be covered under either:

• DOA – Dead on Arrival Warranty
• DAP – Defect After Purchase Warranty

All warranty claims are subject to inspection, fault verification, and the applicable terms contained in this policy.

2. DOA – DEAD ON ARRIVAL WARRANTY

DOA applies where an eligible product is found to have a qualifying fault immediately after purchase or during its initial use.

DOA Conditions

To qualify for DOA warranty service:

• The issue must be reported within 24 hours of receiving the product.
• The product must be presented for inspection and fault verification.
• The reported fault must be confirmed by our qualified engineers or authorized service personnel.
• The product must not have been damaged, modified, opened, or tampered with by the customer.

DOA Replacement

Where a product is confirmed to be DOA and satisfies all applicable conditions, it may qualify for replacement within 7 days of delivery.

Replacement is subject to:

• Successful fault verification
• Product availability
• Applicable manufacturer procedures
• Compliance with this Warranty Policy

A customer should not attempt to repair, open, disassemble, or modify a suspected DOA product before contacting Jay-247 Gadgets.

3. DAP – DEFECT AFTER PURCHASE WARRANTY

DAP covers qualifying manufacturing defects that occur after the initial purchase and use of the product.

The applicable DAP warranty period is generally:

• 1 year, or
• 2 years in some cases, depending on the product and applicable manufacturer warranty.

The applicable warranty period may be stated on the product documentation, invoice, warranty documentation, or communicated to the customer at the time of purchase.

4. DAP WARRANTY SERVICE

DAP warranty claims are handled through the applicable authorized service center or approved technical service channel.

DAP warranty service is repair-based.

Where a qualifying manufacturing defect is confirmed:

• The product will be submitted for repair.
• Defective components may be repaired or replaced where appropriate.
• The repair will be carried out according to the applicable manufacturer or service-center procedures.

DAP warranty claims are repair-based and do not automatically qualify for product replacement or refund.

5. FAULT ASSESSMENT PROCESS

All reported warranty issues must first undergo technical assessment.

The process may include:

1. The customer reports the fault to Jay-247 Gadgets.
2. The product is submitted or returned for assessment as instructed.
3. Our qualified engineers or an authorized service center examines the product.
4. The reported fault is tested and verified.
5. The appropriate warranty category is determined.
6. Where the fault qualifies, the applicable warranty service is initiated.

Warranty action will only be taken after the reported fault has been properly verified.

A customer’s description of a problem does not, by itself, establish that the product qualifies for warranty service.

6. WARRANTY SERVICE TURNAROUND TIME

Jay-247 Gadgets aims to process warranty cases as efficiently as reasonably possible.

DOA Replacement

Confirmed DOA replacement cases should generally be processed within 14 working days at the applicable service or processing center.

DAP Repairs

Confirmed DAP repair cases should generally be completed within 14 working days at the applicable service center.

Turnaround times are subject to:

• Availability of replacement parts
• Manufacturer processes
• Technical assessment
• Service-center workload
• Availability of specialized components
• Logistics
• Other circumstances beyond our reasonable control

Where additional time is required due to parts availability, manufacturer processes, or other legitimate service requirements, the customer may be informed accordingly.

7. WARRANTY EXCLUSIONS

The warranty does not cover damage or faults resulting from misuse, accidents, unauthorized intervention, or external causes.

The following are excluded from warranty coverage:

A. Unauthorized Modification, Disassembly or Repair

Warranty coverage does not apply where the product has been:

• Modified without authorization
• Opened or disassembled
• Repaired by an unauthorized technician
• Fitted with unauthorized components
• Tampered with internally

B. Accidental or Human-Caused Damage

This includes, but is not limited to:

• Water or liquid damage
• Broken or cracked screens
• Physical impact
• Damage caused by dropping the product
• Excessive physical pressure
• Bending or deformation
• Motherboard deformation
• Damage caused by improper handling

C. Incorrect Voltage or Power Supply

Warranty does not cover damage resulting from:

• Incorrect voltage
• Incorrect power supply
• Incompatible chargers or adapters
• Electrical surges
• Improper electrical connections

D. Misuse or Improper Maintenance

Warranty coverage does not apply to damage resulting from:

• Misuse
• Negligence
• Improper handling
• Improper maintenance
• Failure to follow manufacturer instructions
• Use outside the manufacturer’s intended operating conditions

E. Tampering With Warranty or Anti-Disassembly Labels

Warranty coverage may be void where applicable:

• Battery identification stickers have been removed or damaged.
• Anti-disassembly labels have been removed, damaged, or tampered with.
• Warranty seals have been deliberately broken.
• Serial numbers or product identification markings have been altered, removed, or tampered with.

F. Expired Warranty

Products presented after the applicable warranty period has expired are not covered under this Warranty Policy.

G. External Factors and Natural Disasters

Warranty does not cover damage caused by external events or natural disasters, including:

• Fire
• Flooding
• Earthquakes
• Lightning
• Severe environmental events
• Other natural disasters or external causes outside the product’s intended operating conditions

8. CUSTOMER RESPONSIBILITIES

Customers are expected to:

• Handle products with reasonable care.
• Follow the manufacturer’s operating and maintenance instructions.
• Use compatible chargers, adapters, accessories, and power supplies.
• Report suspected warranty faults promptly.
• Avoid unauthorized repairs or modifications.
• Keep proof of purchase and relevant warranty documentation.
• Present the product for assessment when requested.

Customers should immediately stop using a product where continued use could cause further damage or create a safety risk.

9. WARRANTY CLAIM PROCEDURE

To initiate a warranty claim, customers should contact Jay-247 Gadgets through the customer-support channels published on our website.

Customers may be required to provide:

• Order number
• Name
• Telephone number
• Product name and model
• Date of purchase
• Description of the fault
• Proof of purchase
• Photographs or videos showing the issue, where appropriate
• Other information reasonably required for technical assessment

Customers should not send passwords, OTPs, ATM PINs, card PINs, or other confidential banking credentials when submitting a warranty claim.

10. MANUFACTURER WARRANTIES

Some products may carry a manufacturer’s warranty in addition to or instead of warranty service administered directly by Jay-247 Gadgets.

Manufacturer warranty terms may vary according to:

• Brand
• Product
• Model
• Warranty period
• Country or region
• Authorized service-center requirements

Where applicable, customers may be directed to the relevant manufacturer’s authorized service center.

The manufacturer’s warranty terms may contain additional conditions, limitations, or exclusions.

11. WARRANTY FRAUD AND ABUSE

Jay-247 Gadgets reserves the right to investigate suspected fraudulent, misleading, or abusive warranty claims.

Warranty service may be declined where there is evidence of:

• Deliberate damage
• Fraudulent claims
• False information
• Unauthorized repairs
• Tampering
• Altered serial numbers
• Warranty-seal manipulation
• Deliberate misuse of the warranty process

Nothing in this section is intended to remove or restrict consumer rights that cannot legally be excluded.

12. STATUTORY CONSUMER RIGHTS

This Warranty Policy operates alongside applicable consumer-protection laws and does not seek to remove or unlawfully restrict rights available to consumers under applicable law.

Where applicable law provides a mandatory consumer protection, guarantee, remedy, or warranty right that conflicts with this policy, the applicable legal requirement will prevail to the extent required by law.

13. POLICY UPDATES

Jay-247 Gadgets Hub Limited may update this Warranty Policy from time to time to reflect changes in:

• Products
• Manufacturer warranty arrangements
• Service procedures
• Business operations
• Applicable laws and regulations

The most recent version will be published on jay247gadgets.com.

14. CONTACT US

For warranty enquiries, technical faults, or after-sales support, please contact:

Jay-247 Gadgets Hub Limited
Website: jay247gadgets.com
Trading Name: Jay247 Gadgets / Jay-247 Gadgets

Customers are encouraged to report suspected warranty faults as soon as they are discovered, particularly where the issue may qualify under the DOA warranty.

Last Updated: September 29, 2026

Jay-247 Gadgets Hub Limited
Smart gadgets. Better life.